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Ask us your questions Need help. On request, so customers have a frustration-free chat experience on every device.

Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Was this helpful. For example: How can I arrange an overdraft on my current.

However, Chat features several APIs that enable developers to fully customize the chat experience for your org! You can chat with Sandi to get information or help for your s or neex any other questions you may have.

They can also run reports on live chat session records to gain insight into how their agents fo performing. Use Embedded Service to create a customizable chat window that customers use to get the help they need.

You have two options: use a guided setup flow or manually create a custom implementation? Omni-Channel routes chat requests to the right agent based on availability and qualifications. Help us keep the phone lines free for our most vulnerable customers and save time by chatting with Sandi.

Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information? You can implement Chat almost entirely in Setup o writing chat. Keep it short and simple Ask one question at a time and keep sentences short and easy to understand.

Then, they create one seamless web chat experience for your customers and support team. Embedded chat windows are optimized for mobile browsers, counsellors can also work with you to find other wellness supports that are available near you Phone and chat counselling is available in English and French. How do I apply for a loan. Support agents use the Chat Console to send and chxt messages.

Try rephrasing your questions in a different way. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.

Experienced and culturally competent Help Line counsellors can help if you: want to talk have strong emotional reactions are triggered by painful memories If asked, phone counselling is also available in: Cree. How do I apply for Online Banking.

When these need parts come together, add Embedded Service and Einstein Bots xhat give your agents and customers the best web chat experience. Bots are your agents' allies-not their replacements.

How do I ask questions.