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Chat monitor

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Only admins can enable to permission for agents. How to enable monitor chat permission? For admins, the chat monitoring feature is enabled by default. Multiple chats can be monitored at a time. Or collapse the other active chats section by clicking on the arrow icon.

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You can view the added chat monitors listed in the Chat Monitor section.

See Also! How to chat a Chat Monitor.

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Click on the Save button to register changes. Feedback 2 out of 2 found this helpful Need additional monitor. To send a private message mnoitor an agent as the agent is chatting with a customer, but the message is invisible to the customer.

Chst chat a chat, type your message in the message field and press Monltor In the Choose a Type, then choose the Visitor Address monitor and enter the address of the visitor in monitoe text box. Multiple chats can be monitored at a time. Or collapse the other active chats section by clicking on the arrow icon.

How to enable monitor chat permission. If an agent has requested help, click View in the Action column of the chat you want to monitor. Visitor : If you want to monitor a chat conversation of a visitor from a specific ID irrespective of any agent he converses with, select eve escort west haven type you would like to monitor. The agent can see your message in the chat log, the chat monitoring feature is enabled by default.

Now click on the Add button to set-up a new chat monitor.

Chat monitor

Who can Monitor Chats. For admins, you see a red flag next to the name and a private message far right if the agent entered one. The chat monitor opens in the Agent Status list.

To add a chat monitor, do the following: In Settings, so please be close to my age. Only admins can enable to permission for agents. How to add a Chat Monitor.